Terms and Conditions.
Our Agreement.
By accessing and using Sole Revival Podiatry, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using our particular services, you shall be subject to any posted guidelines or rules applicable to Sole Revival Podiatry and their services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
Any participation in this service will constitute acceptance of this agreement.
Data Processing.
Sole Revival Podiatry uses the personal data of patients and other individuals only for the purposes intended by the podiatrist, such as to request testing, to facilitate invoicing and payment, and to ensure proper quality checks and accuracy in our practices. If an individual or care provider contacts us directly with a question or inquiry, after proper authentication, we may use your data for the purposes of providing an accurate response.
We may also use the data we collect to fulfil our regulatory and legal obligations, such as in relation to audits and checking to ensure our testing equipment is working correctly, and to comply with oversight agency inspections. We may use information in an anonymized format for public health purposes, such as to report outbreaks or similar heath irregularities to health officials to help keep communities and people who live in them safe and healthy.
Access Limitations.
Access to personal data received in connection with the services described in this notice is restricted to Sole Revival Podiatry, Harrods or contractors who require access in relation to their job responsibilities. Contractors are required pursuant to the terms of their agreement to follow all measures required by law to insure personal privacy.
We may share personal data to third parties working with Sole Revival Podiatry such as general practitioners, medical consultants or laboratories to obtain diagnoses or make referrals.
For legal situations, where feasible and practicable, we will take steps to inform the individual before any data is provided to any third party, and if not feasible, will take reasonable steps to inform them as soon as practical thereafter.
Retention Period.
Sole Revival Podiatry retains the personal data of individuals referenced in this notice consistent with legal and business requirements, and then disposes of the information.
Changes to terms
Sole Revival Podiatry reserves the right to make changes and amendments to the terms described here. Please check the terms & conditions regularly.
Payment Methods.
We accept all major credit and debit cards, cash and bank transfers.
Discount Codes & Harrods Discounts.
Sole Revival Podiatry does not participate in Harrods customer 10% off days, offer retail or sale merchandise or participate in discount codes.
Employees of Harrods are entitled to a 33% discount on all Sole Revival Podiatry treatments.
Cancellations and Refunds.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. Please contact us as soon as you know you will not be able to make your appointment. Please note that we require 24 hours cancellation notice and 24 hours’ notice to change or amend your appointment. Once an appointment is made and not taken there will be no refund on any appointments not attended. Late cancellations or non-attendance may result in loss of deposit/the full cost of the treatment as booked.
If you are more than 10 minutes late for your appointment, we may not be able to accommodate you or you may be offered a reduced service in the remaining time available.
Patient Questionnaire.
New patients are requested to complete a patient health questionnaire and consent form prior to their appointment. Please advise us of any health conditions, allergies or injuries that could affect you during the treatment. It is the patient’s responsibility to notify us of any changes to their health circumstances.
Hygiene Policy.
In keeping with our policies and procedures, our equipment is sterilised or single use for each patient.
Treatments.
All our medical pedicures are performed by expert HCPC registered podiatrists trained in medical pedicures. This non-invasive, dry treatment does not include nail polish. You are asked to remove nail polish or acrylic toenails prior to your appointment. Failure to do so may result in an incomplete medical pedicure.
Complaints Procedure.
We understand that occasionally things can go wrong, if this happens, we will endeavour to put things right at the earliest opportunity.
If you are not completely satisfied, please call us in the first instance for an informal resolution. If this does not resolve your issue, please write to us at contact@solerevivalpodiatry.co.uk and we will follow our complaints procedure to assess your complaint. We aim to get back to you within 5 working days and will look for a mutually agreeable resolution.
Loss or Damage To Personal Items.
Sole Revival Podiatry is not liable for loss or damage of personal property. Please keep valuables with you at all times.
Limits On Our Liability.
Except for our confidentiality and indemnity obligations and except for actions or claims arising from gross negligence, intentional or wilful misconduct, Sole Revival Podiatry’s total liability shall not exceed £15,000,000.
Copyright and Intellectual Property.
The website and all materials contained within it are protected by intellectual property rights laws. All copyright, trademarks. Design rights, images contained within this website is either owned by us, licensed to us or we are entitled to use it. All such rights are reserved.
Law, Jurisdiction and Language.
This agreement, and any dispute or claim arising out of or in connection with it or it’s subject matter, shall be governed by, and construed in accordance with, the laws of England. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out or in connection with this agreement or its subject matter.